Frequently Asked Questions

We accept card payment, cash, or accepted gift vouchers. 

Once you enter the building we are on the second floor and all doors will be open for you. Please be advised we operate on an appointment only basis therefore we kindly ask that you arrive no earlier than 10 minutes prior to your appointment time only. If you arrive too early we may not be able to open the door for you. 

No, ur city centre wellbeing treatment rooms unfortunately do not have any spa facilities. 

Yes clients must be age 18 or over to book a treatment. Please contact us for further information. 

Yes. There is a small waiting area for clients to relax and take time to enjoy a warm herbal tea or some water before or after treatments. 

Unfortunately we cannot accommodate large group bookings. We do have a dual treatment room where you can enjoy a treatment with a friend or loved one. 

For further information please contact us. 

The treatments all have varying treatment times. Please refer to the treatment page you require, this is where you will find the treatment time. All treatments require a consultation form to be completed prior which is included in the treatment time. 

A contraindication may prevent the treatment completely or may require the therapist to adapt the treatment depending on the contraindication. The therapist will explain to you thoroughly if this is the case and may be able to offer an alternative. 

Your health, wellbeing and comfort is always our number one priority.

Unfortunately not all the treatments are suitable for pregnancy. We recommend that you contact us to discuss any requirements prior to booking a treatment.

We do not offer pregnancy massage at this time. 

Yes, we require a 50% deposit to be prepaid prior to treatment. A payment link will be sent out via text message 48 hours prior to your appointment date. If using gift vouchers we will require the code from your gift voucher at the time of booking.  The deposit is refundable if 24 hours notice of any cancellation is given.  

Our treatment rooms operate on an appointment only basis, therefore therapists are scheduled according to treatments. Treatment times are reserved especially for you. A 50% charge will be applied if 24 hours notice of appointment cancellation is not given. Gift voucher bookings that are cancelled with less than 24 hours notice will have 50% deducted from the value of the gift voucher. We understand that unforeseen circumstances can occur which may require you to cancel your appointment with little notice. We would appreciate it if you could take this into consideration and let us know as soon as you are able too. 

As a courtesy to following clients, late arrivals will only receive the remaining available appointment time and will be charged the full treatment cost. 

We will always try where possible to be as flexible as we can, unfortunately depending on other treatments booked in this is not always possible. 

Pedicure treatments - we advise open toe sandals unless opting for gel polish.

Massage treatments - clothing may be required to be at least partially removed however you will always be covered by towels and the therapist will only remove the towel from the area they are treating. You should always undress to your personal level of comfort for example if you prefer to wear shorts. All clients are required to wear a minimum of underwear for all treatments. If a client arrives without underwear we will supply you with disposables if you choose not to wear the disposables then we would refuse treatment. 

A treatment often releases toxins from the body, so we advise clients to drink plenty of water before and after treatments to stay properly hydrated. 

Our loyalty card is designed to support your wellbeing journey. Collect 8 stamps and receive 30% off your next full price treatment. Collect one stamp when you spend £20.00 or more on each treatment. 8 treatments must be purchased within one year of the date of the first treatment.  

Students are entitled to 15%* off all massage and holistic treatments on production of a valid student card.

Student Discount - must quote 'student offer' and produce a valid student card to receive the 15% discount. *not valid on packages or in conjunction with any other treatment discounts or promotions. Excludes beauty and wax treatments.

Valid Monday – Friday only.